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We will act with integrity, honesty and openness in our relationship with you. We will arrive ready to work
at the appointed time. We will notify you immediately if we are unavoidably detained. We will call the day before to remind
you of your appointment. We will return phone calls in a timely manner and at the most within 24 hours. We will share current
information that will help you better care for your horse. We will discuss options and fees for therapeutic work in advance.
We will refer you to another equine professional, if we believe it will be in your horse’s best interest. We will treat
you and your horse with respect. If working on your horse becomes unsafe for the horse, or us, we will advise you of options
before proceeding. We will do our best to meet and exceed your expectations, as we believe you are the sole judge of our performance.
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