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What You Can Expect From Us We
will act with integrity, honesty and openness in our relationship with you. We will arrive ready to work at the appointed
time. We will notify you immediately if we are unavoidably detained. We will call the day before to remind you of your appointment.
We will return phone calls in a timely manner and at the most within 24 hours. We will share current information that will
help you better care for your horse. We will discuss options and fees for therapeutic work in advance. We will refer you to
another equine professional, if we believe it will be in your horse’s best interest. We will treat you and your horse
with respect. If working on your horse becomes unsafe for the horse, or us, we will advise you of options before proceeding.
We will do our best to meet and exceed your expectations, as we believe you are the sole judge of our performance. What We Would Like From You You
will be open, frank and honest with us. You will be committed to providing for your horse’s welfare. You will provide
us with all the information that we need to help your horse. You will take time
to be present, or arrange for your representative to be present, when we work with your horse(s). You will provide a safe,
dry, level and well-lighted place to work. You will listen to and give our advice due consideration;
however, we acknowledge your right to reject advice. You will pay your account upon receipt unless other mutually agreed-upon
arrangements are made in advance. We would greatly appreciate if you would refer others to us whom you believe would benefit
from our services. Benefits We run a professional business with excellent service. We service by appointment select
clients who desire top quality hoof care. To better serve our clients, we provide an appointment service, discounts
on horse products & supplies, free equine classifieds, helpful articles, and clinics and events all viewable on our website
at www.fitzpatrickfarrierservices.com. Brian Fitzpatrick is a member of
the American Farrier’s Association and is committed to giving his clients quality services by his constant continuation
of his education in all fields of farriery and equine science. Brian Fitzpatrick is in the process of obtaining his certification
as a farrier through the American Farrier’s Association, has apprenticed under a number of the best farriers in California,
is a proud graduate of Pacific Coast Horseshoeing School, and frequently attends seminars/clinics to educate himself with
new techniques and developments in the field of farriery and equine science. Attending seminars by the accomplished Dr. Doug
Butler, studying with the world renowned Dr. Esco Buff, Phd, CF and networking with other accomplished farriers in the field
of farriery, Brian continues to prove himself as a true professional in his field. With over 30 years of horse experience;
11 of those years in the field of Farriery, Brian Fitzpatrick continues to devote his life and profession to the well being
of the horse. Whether it is hosting educational clinics for farriers, attending seminars or researching new products or techniques,
Brian continues to pursue greater knowledge through continuing education to acquire a higher standard with a focus on professional
development. Brian works closely with a number of well respected veterinarians in the North Los Angeles County area as well
as several excellent farriers from all over United States. Brian firmly believes in forming a "team" for your horse
consisting of you the owner, your veterinarian and your farrier. Together you can devise a plan for your horse(s) to insure
a long and healthy life. Conditions Full Payment is expected at time of service. A Deposit may be required for first time customers,
first time large accounts, first time long distance customers. Call for details. There will be a $30.00 Non Sufficient Funds
Fee for any Returned Checks. Full amount of Invoice/Bill plus Non Sufficient Funds
Fee must be paid within ten (10) days from original service date or we will turn over the dishonored check and all other
available information relative to the incident to the Los Angeles District Attorney's Office for potential criminal
prosecution. Someone must be available to catch and hold the horse(s) and present payment. The location must be a safe,
well-lighted, comfortable place to work. Horse must be trained and well mannered. Work will be stopped when horses present
a safety hazard. A Training Charge of $75.00 will be added if physical restraint is
necessary. We will stop work if the situation becomes unsafe for us or the horse.
Veterinary services to administer chemical restraint must be arranged for in advance. A 24-hour
notice prior to appointment must be given for any appointment changes. This includes: adding or subtracting horse(s) from
the appointment scheduled, changing what is scheduled to be done to the horse, canceling an appointment, etc. (after 24 hours,
an appointment change fee of $150.00 will be charged). Travel is
added according to the schedule. We do provide 24 hour services to our clients however in the
event you need our services outside of normal business hours which are Monday thru Friday, 8:00 am to 4:00 pm, there will
be a $75.00 ranch call fee in addition to our normal charges. Days off could change without
notice. Call Carla at (877) 327-7437 for questions about company business hours and fees. Overnight Charges If two or more
days are required to shoe several horses, an overnight charge will be added to your bill. Overnight charges cover expenses
to stay the night. The overnight charge is a flat fee of $130.00 per night and will be collected at the same time the shoeing bill is paid. Long Distance Shoeing Tickets for air travel,
mileage to and from Burbank Airport and overnight charges for food and lodging are paid for by the horse owner. A suitable
area with forge and anvil must be supplied. We will bring hand tools. Any services done outside the 30 mile
service area radius, there is a Long Distance Shoeing Fee of $1.00 per mile one way for any services done outside of 30 miles,
example: Client is located 90 miles from office, up to 30 miles is free of charge, the remaining 60 miles will be charged
at $1.00 per mile totaling an additional $60.00 to the shoeing bill one way. This is to cover wear and tear on the vehicle,
gasoline and additional traveling time. We Appreciate your Business
and Thank You for choosing Fitzpatrick Farrier Services for all your Horseshoeing Needs! |
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